a beautiful range of Fires and Fireplaces from the UK's leading Supplier

Our Terms and Conditions

Company

Directions

Exit the A550 on to the A548 heading towards the Flint Bridge. Go over the 1st roundabout sign posted Zone 2, then on to the next roundabout sign posted Zone 3, where you should turn left, then turn left again at the roundabout immediately in front of you. Bear round to the left and you will then enter Deeside Point and our premises, Unit 5 are on the left handside between 'Imtex Controls' and 'Freedom', opposite 'Ralawise' near the bottom of the Cul-De Sac.

The Fireplace Megastore is the trading name of Beech Holdings Limited registered in the UK, Company no 3640632 vat no 692433030

Contract

The following terms and conditions are for the sale of goods from this web site and will govern any contract between the Fireplace Megastore (“the Company”) and the customer (“You”) and shall remain in place or prevail over any terms and conditions contained or referred to in order or correspondence or implied by trade, custom practice or course of dealings (these terms do not affect your statutory rights). Please read these terms and conditions carefully as they will form the basis of any agreement between us if you wish to proceed with an order. Most of our prices include delivery to mainland UK unless specified otherwise and include vat. We recommend that you print a copy of these terms and conditions for any future reference.

General

1. Nothing shown on this web site will constitute an offer of goods or services.
2. To order goods through this web site you must be at least 18 years of age.
3. This contract is subject to the law of England and Wales. All disputes arising will be resolved exclusively to the jurisdiction of the courts of England and Wales. We operate a complaints handling procedure that offers you the opportunity to resolve any disputes you may have when they first arise. If you have a complaint please contact us at
4. The Fireplace Megastore has a privacy policy for all customers with regard to their personal details which are securely stored. We will make every effort to keep your details secure and we will not supply or sell any customer details to any outside organisation or third party at any time.
5. We reserve the right to make amendments at any time to this web site without prior notice by adding or removing services. This will be without any liability to you. We also reserve the right to withdraw any discounts offered at any time at our discretion.
6. Failure by the Fireplace Megastore to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. Similarly if any of these conditions are found to be unlawful or void or unenforceable then that provision shall be excluded and shall not affect the enforceability of the remaining terms and conditions.
7. Any links from this site to other web sites have been included for you convenience only. However the inclusion of a link does not imply that we endorse any responsibility for the linked site, its content or provider. Access to a linked site will be subject to that sites own terms and conditions to which you should refer.
8. All images on our website show approximate sizes and measurements and whilst we endeavour to ensure there accuracy, it is advised that you consult any links provided to verify the size of the item with the specific manufacturer, as specifications can change hence all manufacturers reserve the right to change their product without notice at any time.
9. These terms are subject to change at any time without prior notice to you.
10. To the fullest extent permitted by law, the Fireplace Megastore is providing this site and its contents on an “as is “basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied with respect to this web site or the information, content, prices, materials or products included in this site including without limitation warranties of merchantability, satisfactory quality and fitness for a particular purpose.

Ordering

1. The price you will pay for the goods is shown in the total order section of the shopping basket together with any relevant delivery charge where applicable. Although we are entitled to make further adjustments to the price after you have placed your order despite it being a legally binding contract to include any errors or supplier increases. In the unlikely event that we do change the price then you can either accept this or terminate the contract by notice to us in writing.
2. The Fireplace Megastore reserves the right to refuse the supply of goods at its discretion ordered by you or to deliver to any particular postcodes.
3. On receipt of your order we may find the price quoted for the goods has changed. If this happens we will inform you of the new price and ask if you would still like to proceed with your order. If you are not prepared to accept any further charges then we will refund all monies paid by you and terminate the contract with no further liability to either party.
4. Once we have confirmed to you in writing that your order has been accepted, it is then and only then that we have a legally binding contract to supply the goods as requested.
5. We accept most credit card / debit card payments either online or over the telephone if you prefer.
6. If you wish to pay by Cheque then you can indicate this at the time of placing your order. Once we send you confirmation of acceptance of your order, then you simply post the cheque to us made payable to Fireplace Megastore with your order number and home address written on the reverse of the cheque. Once the cheque has cleared which can take up to 10 working days the order will be processed.
7. All goods remain the property of the Fireplace Megastore until such time as the goods are paid for in full.
8. Where goods have been ordered without the required accessories to install the goods purchased, e.g. a spacer kit for a gas or electric fire or LPG conversion kit for a gas fire, we cannot be held responsible for this and a delivery charge will therefore apply even if the original delivery did not incur a delivery charge. We would strongly advise you to ensure you have everything you require before proceeding to purchase any goods from us to avoid unnecessary additional costs thereafter.
9. In addition to your consumer rights, we also reserve the right to terminate this contract between us without penalty, within 7 days from the date we accept the order. In which case we shall refund you the amount paid and you shall return any items you have received.
10. You will be asked to acknowledge that you have both read and accept our terms and conditions of sale before finalising your order by using a simple tick box.

Cancellation of orders

1. As a consumer under the distance selling regulations you have the right to cancel this agreement within 7 days for whatever reason (with the exclusion of point 2 below), although you must provide us with such notice in writing. Please note that you will be responsible for the costs of returning the goods to us unless the item was sent to you in error or the item is faulty. The 7 day period starts from the day after you receive the goods, although goods do not have to be returned within this 7 day period to secure a refund, but you should return the goods within 14 days. In any case we will refund you within 30 days on return of the goods. If you do not return the goods within 30 days at your own expense we will levy a charge equal to the cost involved with us attending your premises to collect the goods and we will deduct this from any refund owing to you. However the goods supplied must be kept in good condition, unused and be re-saleable and returned in their original packaging. We also reserve the right to recover our expenses where goods are returned for no reason. For your protection, we recommend that you use a recorded delivery service with insurance. You should also be aware that once we begin the delivery or collection service, you will not be able to cancel any contract you have with us for services carried out by us for you. More comprehensive information on our delivery and returns policy can be found under the customer services heading delivery & returns.
2. The right to cancel does not apply to goods that are personalised or made to a consumer's specification otherwise known as 'Bespoke' goods. Where this applies to goods on our website this will be made clear in the notes section of each product or by way of notification in writing or both.

Liability

1. All goods are supplied in good faith as soon as possible, although we will not be liable for any losses that you suffer as a result of any breach of our agreement, except those which are a foreseeable consequence of the breach. In particular, as the goods and services are provided to you as a consumer, we cannot accept any loss of profit, loss of contracts and loss of revenue or other business loss or depletion of goodwill that you may incur as a result of any breach of our agreement. Any injury damage or loss arising directly from the negligence of the Fireplace Megastore or any of its agents will be limited to a refund of the value of the goods purchased, together with any other charges paid.
2. Goods are subject to availability. If the goods become unavailable due to delays on the manufacturers part or if we fail to supply the goods for this reason or any other reason beyond our control, we will refund all monies paid in full for the goods, although we will not accept any responsibility for compensating you for any losses you may suffer in connection to this delay.
3. Many of the products shown on our web site are of a technical nature. Due to the vast range we offer it is impossible to show all product details and to keep them accurate at all times. All drawings, descriptions and specifications are merely for the purpose of providing you with approximate information about the goods before you make a purchase. We provide links where available to most of the manufacturers web sites where you will find more detailed information on the products of interest to you, or alternatively you may call a member of our sales team who will be able to answer any further questions. However if you do purchase goods from us based on information on our site which are of an unsuitable specification, which was not apparent at the time of ordering, then we will accept the return of the goods in good condition under our terms and conditions procedure as detailed under ‘delivery & returns’, although any damage or missing parts may be subsequently charged to you to be deducted from any refund.

Delivery

1. We will endeavour to deliver goods within any indicated timescales given to you on receipt of your order, although goods are subject to availability and delay in delivery of goods is sometimes out of our control. All delivery dates are approximate only and we shall not be liable for any loss, costs, damages, charges or expenses incurred by you in the delayed delivery of the goods to you however caused. (For more detailed information concerning deliveries go to customer services on our home page and click on the heading for ‘delivery & returns’).

Warranty

1. All products offered on this site come with a minimum 1 year manufacturers warranty covering parts and labour unless specified otherwise. If you have any warranty issues with an item you can access the manufacturer details by clicking on customer services heading brochures where you will see all the relevant manufacturers to make contact with them. If however after speaking to them you have any further questions then you can contact a member of our sales team by email or telephone.

Complaints

In the unlikely event that you are unhappy with any aspect of our service or you feel you have cause for complaint, then please feel free to contact us and we will respond to all complaints within seven days from receipt by email to .

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