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Fireplace Megastore
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Testimonials from our customers

Here are a selection of testimonials from some of our valued customers who have purchased Fires, Stoves and or Fireplaces from us.

Dear Team

"You are brilliant - great to deal with - polite and friendly and also COMPETITIVE PRICES".

Thanks for the advice on inspecting our goods when receiving them and for all your the help. Pleasure to deal with you - Great communication skills - very well done.

Many thanks

Mrs Gibbons,
Nottingham Nottinghamshire

The Baxi Decadent Gas Fire arrived yesterday. Thank you for your fast service.


Barry Austin,
Great Yarmouth Norfolk

Good morning sales team,

I would just like to let you know that our fire was delivered a couple of weeks ago and in perfect condition. My husband said he would contact you and let you know but unfortunately we think he wrote the number down wrong so he couldn't.
Anyway the fire is now in place and looks lovely inset into the chimney breast. Everyone comments on how different it is and how it changes the room.

Thanks for you help with this

Best regards

Sue Bruce,
Harlow Essex

Good evening all
The fire purchased was delivered AM this day and was found to be in perfect working order
many thanks

Terence Bird,
Aveley Essex


Just a quick note to say the fire was delivered today at 14.20 and is in perfect condition.
I would like to thank you for a quick and speedy delivery of the fire.

Many Thanks

Andrew Irvine,
Stonehouse Gloucester

I would just like to say thanks for the prompt delivery of the fire and for sending out the pebbles so quickly!


Craig Moores,
Accrington Lancashire

Dear Sales Team,

Fire arrived at 9:15 this morning. All appears intact and undamaged.

Having spent over a month surfing countless websites looking for the right fire, it is a real pleasure to just take a few minutes to say that out of all of those websites, the Fireplace Megastore was by far the most informative and effective. In comparison, most of the others were totally inadequate.
Having decided on the particular fire you were easily the best price.
Having contacted several others you where by far the most polite and the most helpful.
The delivery was shockingly efficient considering you only rang me to say it was with you yesterday.
In fact the only person who is unhappy is my fitter, because he wasn't expecting me to have it for another week and now I'm hassling him to come and sort it out!!

Well done Fireplace Megastore
One very satisfied customer. Obviously, I will have absolutely no problems about recommending you to anyone looking for a fire.

Regards and thankyou

Paul Walton,
Cornwall Devon

Dear Sales,

I would just like to say thanks for what was a truly professional service from start to finish. I must say I did have reservations in buying over the internet but you have proved to me that this is the way to shop and I will certainly be reccomending you to my friends and family. Simply great prices, service, knowledgeable and friendly staff it's been a pleasure to deal with you well done to all involved.


Neil Atherton,
St Helens Merseyside

Hi Fireplace Megastore Sales Team,

I would like to thank you for all your help in selecting my chosen gas fire & fireplace it looks fantastic in my living room. It's the best experience I have had with a company over the internet by far will definitely reccomend you to others thanks

Tom Boyd,
Birmingham West Midlands

Dear Sales,

Please thank everyone for me even the driver who was very courteous and attentive when delivering my fireplace. I will not hesitate to reccomend you to everyone I know your service is second to none, prices, quality and speed I was amazed. Once again thanks to you all

Jackie Smith,
Stoke Staffordshire

Hi Sales,

They say the best form of advertising is reccomendations well I certainly will be reccomending you, the whole experience has been great and the fire looks fantastic cheers

Malcolm Bennett,
Bradford West Yorkshire

Dear Fireplace Megastore

I would like to thank you for the excellent service I have received from
your organisation since I first rang to get information right through to
the delivery of my fire. It's not often you get good service these days
and I am very grateful!

Yours sincerely

Corrina Cothill,
Newcastle Upon Tyne


Just to let you know that the fire has arrived safely in good order & we are very pleased with it.
Thank you for your excellent service.


Patricia Taylor,
Worcester Worcestershire

Attention Of Sales Department

Our fireplace arrived this afternoon and is now enhancing our lounge.

We were pleased that the courier contacted us and delivery went according to plan.

Thank you for all your input

Anne Harvey,
Newcastle Upon Tyne

Dear Sirs,

Many thanks for your prompt attention to my order. I have now received my Infinity fire which I am very pleased with. The delivery was fine and everything was in one piece and went according to plan. We will definately reccomend you to our friends & family.

Once again - many thanks

Sue Davies,
Walsall West Midlands

Dear Fireplace Megastore,

Just a quick note to say thanks for an excellent service , fire received this morning as promised.

Thanks Again

Richard Blount,
Litchfield Staffordshire

Dear Sales Team

Just a short note to express my thanks at the professional way my order was handled. The fire was delivered as advised in perfect order and now working perfectly in my new home.

Once again thank you for a great customer experience.


Kenny Henderson,
Glasgow Scotland

To The Fireplace Megastore

Fire arrived safely first thing this morning. We have unpacked and inspected it and all is well.

Many thanks for your excellent service


Carol & Adrian White,
Cirencester Gloucestershire

Dear Fireplace Megastore,

Just a quick note to thank you for your helpful and prompt attention to my recent order. Our fire arrived when required, in perfect condition and was quickly and easily installed by our fitter. Best of all, it started first time, works perfectly and looks absolutely beautiful.

We are completely satisfied and more than happy with the product and your service and shall certainly recommend you whenever the opportunity arises.

Many thanks once again.

Kind regards

Jill Saunders,
Codnor Park Nottinghamshire

Hi Fireplace Megastore,

As you know we recently took delivery of our fantastic fire and thought you might like to see the end result! (see picture attached). We are so pleased with it and had it roaring away last night. It really throws out a good heat. and the Black surround is just what we'd hoped for.

Thank you for all your help. We really appreciate all your advise and assistance.

Best Regards

Karen Daniels,
Westgate On Sea, Kent

Dear Sir / Madam,

I simply wanted to say thank you for the excellent service you have provided following the recent problem with my purchase.

Often people criticise poor service but neglect to compliment good service and on this occasion your level of service and speed of response has been second to none.

Once again Thank You!

Ann Inch,
Seaham, Co Durham

Dear All

I would like to thank you for the excellent service that I have received from your company. Despite having had a small problem with the fire
manufacturers you solved the issue speedily and to my complete satisfaction.

Your efforts to ensure that the fire was delivered in time to meet the installers timescale was very much appreciated.

The best customer service that I have received from an Internet Company!

Thanks once again.

John Winnifrith,
Northiam, West Sussex




Ivybridge, Devon

Dear Sales Team

Just a note to say we are delighted with the service provided by Fireplace Megastore. We received our Gazco Richmond fire on the due date, however the fire front was damaged, but with the help of your sales team this was quickly rectified with a new front which was delivered promptly. The fire is now fitted and looks great.

A great price, a great service and a big thank you to you all for helping us sort this problem.

Janet McCallum,
Irvine, Aryreshire

Sales Team,

Just to thank you very much, my husband and I have been very impressed with your efficiency - no false promises, but a genuine effort to get our fire quickly for us.

Can't believe we ordered it on Monday and it was with us on Thursday, and you where one of the more competitively priced companies too.

Thanks a lot, would recommend you to others!

Kay Cooper,
Crawthorne, Berkshire

Fireplace Megastore Sales Team

I just wanted to contact you to thank you for the prompt service and great product! I have just received the Valor Elenor stove and it's great!

The flame effect is so realistic and its unfussy design means it doesn't look out of place in my modern mill conversion apartment

10 out of 10 to the fireplace megastore

Thanks again

Ann Lyttle,
Mirfield, West Yorkshire

Hello Fireplace Megastore,

Just to say I received my electric fire today and I am absolutely thrilled with it. The price was correct, delivery was correct.

Thank you

Ivan Harrison,
Middlesbrough, Cleveland

Attention Fireplace Megastore

Just to say thank you for the very prompt delivery of this order, very
impressed with your service

Sarah Pleece,
Chessington, Surrey


We recently ordered a Lumis fire from you and I just wanted to drop you a line to say what a fantastic service we had with such a quick delivery. We are really pleased with the fire and how efficiently this order went through. Thanks to all concerned!

Best wishes

Linda Mathews,
Bracknell, Berkshire

Dear Fireplace Megastore,

Thank you for the professional approach taken in resolving the transit damage found on receipt of my fire. The quality of service from both yourselves and Crystal Fires was truly first class.

Yours delighted

Brian Taylor,
St Asaph, Denbighshire

To Customer Services

We wish to thank you for your help and prompt action in resolving the problem with our order. We received the fully outset spacer for our Quanta fire this morning. Now, we can get the fire fitted on to the wall.

We have already recommended your company to many of our friends and will continue to do so!


Elaine & John Prunty,
Brighton, East Sussex

Attention Of Sales Department

A very big thank you for such an excellent service
from our initial enquiry through to placing the order, to the very speedy delivery a truly efficient service.

I would not hesitate to recommend you to anyone.

A special thank you to to all concerned.

Kind regards

Rhona Norman,
Cambridge, Cambridgeshire

Attention Of Fireplace Megastore

We ordered an electric fire from your company on line and we received it within two days. This was a superb and efficient service which today in the UK is a rareity. So congratulations and thanks again.

Mr Jason Evans,
Yeovil, Somerset

Attention of Sales Team


Just to say my Corello electric fire, order number 0008757, arrived on time and has now been installed and it looks and works a treat. Thank you for a fantastic service I will definitely reccomend your company to my friends and relatives.

Once again many thanks
Patrick Mullen,
Middlesbourgh, Cleveland

Hi Sales

My order arrived last Thursday in good condition and is now installed and working perfectly. Thanks for an excellent service and prompt delivery. I have already passed your details to several colleagues who should be contacting you in the near future.

Once again many thanks.

Bernard Parker,
Wirral, Merseyside

For The Attention Of The Sales Team

Fantastic delivery! Just arrived! Many thanks for your prompt service! I will be recommending your company to all my friends & family.

Thanks again.

Darren Barnes,
Northampton, Northamptonshire

Attention Of Sales Team

I ordered my Dimplex Montana electric stove from you online on Wednesday the 27th June and it arrived today on Friday the 29th June! I just wanted to say how pleased I was to receive such speedy and efficient service. Thank you very much.


Jane Gower,
Torquay, Devon

Thank you Fireplace Magastore , I got good prices and fast friendly service with no hassle. Everyone from the sales team to the delivery driver were great to deal with.

Jim Mcgee,
Carlisle, Cumbria

Hello Sales Team,

Thanks for another prompt reply. All parts have now arrived.

Thank you for your prompt and efficient service throughout, it was a
delightful change to find quick and helpful replies to all my queries and a
fast delivery time when buying over the internet.

Janet McHugh,
Windsor, Berkshire

Just a quick note to say thank you for the prompt delivery of my Europa Mirage fire. Very pleased with it.
Michelle Richardson,
Flitwick, Bedfordshire

Dear Sir/Madam

May I offer your company my most grateful (no pun intended!) thanks for the swift delivery of this order.

When your sales lady rang about the delivery of this fire my wife explained to her the circumstances about this order - we were getting it for Peggy, a close neighbour of ours - a dear old lady 94 yrs young - and it was very important that we get this appliance installed quickly as she has just removed her coal fire and now had no heating in her living room.
The sales lady told my wife she would do everything possible to get the fire delivered ASAP and sure to her word the delivery arrived Friday morning. The fire was installed and tested (Perfect) and Peggy was almost in tears when she saw how nice the fire looked when it was switched on.
Once again, please accept my most sincere thanks for the way you concluded this order - it was very much appreciated by all at Undergreens Rd. Yours Sincerely
Frank Whiteway,
Barrow-In-Furness, Cumbria

Thank you for your prompt attention to my order. I now have a lovely fire
in place for the festive season.

Many thanks

Jennifer Beal,
Wallingham, Surrey


Would just like to say a big thank you to all concerned for holding on to the fire I bought in your warehouse. My friend picked it up for me on Monday and I believe they were late (as they where coming from London to Liverpool to catch the ferry), but you guys stayed open for them.

This was great, otherwise I would have had to make a special trip over from Ireland which, although pleasant, would have been expensive and time consuming at this time of the year.

Please pass this note on to the boss as well. As I shall tell others about your excellent service.

Have a great Christmas

Clive Carroll,
Dublin, Ireland

Attention Of Customer Services

Just to let you know I received my Dimplex Chadwick fire yesterday. It is now in situ, and I am very pleased with my purchase & your pricing and I will not hesitate to reccomend you to my friends & family.

Merry Christmas

Ann Hogg,
Dundee, Scotland


Just want to say thank you for an excellent service, recieved the fire today and I am very happy with it. I will recommend you to my family and friends.

Thank you once again

Melanie Johnson,
Wrexham, North Wales

Dear Sirs

Just a note to say that my order arrived today and all is perfect. Can I thank you for the quality of service your company provides and also of the delivery you offer, they were prompt, polite and courteous and took great care handling the fireplace.

Thanks again

Paul Savage,
Mountain Ash, Glamorgan

Dear Sirs,

Further to my telephone call. Just to confirm that when the trim was unpacked by my builder he thought you had sent me the wrong one, as the packaging was deceptive and completely covered the stainless steel.

However this proved not to be the case, so please therefore accept my apologies, as it was our error and may we thank you for your efficient service received throughout my order.


Shauna Yardley,
Coventry, Warickshire

Dear all at Fireplace Megastore

Just thought I would drop you all a little note to express my absolute appreciation of the service I received from your company following my recent order(No. 0013858).

Having checked a vast number of outlets for the gas fire I found yours to be the cheapest (and in some instances by a few hundred pounds) which being a canny Scot pleased me no end!

I also spoke to one of the staff and not only did he sort out my order but he also forwarded the fitting instructions prior to my purchasing the product advising me to show them to the gas fitter to ensure that, come the time of fitting, there would be no "unforseen and expensive " additional expenses. Great advice indeed!!

I also must mention the delivery which nowadays is usually a minefield.

I was advised at time of placing my order that delivery would be "in around 2 weeks and that the courier company would telephone me to arrange an exact time". The fire was ordered on Thursday 21 February 2008 at midday. Your courier then telephoned on Monday 25th February to say that the fire would be delivered on the afternoon of the following day being 26th February.

After waiting in during that afternoon the courier did not show and I was beginning to have visions of the old adage "Well you only get what you pay for" however, believe it or not, at 1940 hours that evening the driver telephoned to say that he would be arriving at "20 past 8". I not unnaturally assumed that it was to be the following morning but to my total surprise and delight he said no, that it would be that very night!!!!!

At 2020 hours on the button the doorbell rang and the fire was delivered, perfectly packaged and in pristine condition. There must be a God after all and I am so very, very grateful to all concerned for their efforts on this customers behalf. So much for the estimated delivery time of 2 weeks - mid Wales to mid Scotland in 5 days Terrific service all round!

The said fire is now burning brightly in its rightful place and filling the house with a lovely warmth but nothing that can compare to the warmth I feel towards your company and staff for their exceptional service. Thank you once again and to quote an old Scottish saying "Lang may your lums reek!!!"


John Findlay,
Perth, Perth & Kinross

Good morning,

I would like to take an opportunity to thank you for a very prompt resolution to the problem we had with the hearth on the fireplace we purchased through yourselves.

We received the replacement within 48 hrs. The measure of a company, in my opinion, is its response to any problems. You have passed with flying colours. I wouldn't hesitate to recommend your services to any of my friends or family.

Many thanks once again

Stephen Porter,
Felixstowe, Suffolk

Dear Sirs,

We emailed you recently about a small problem we had with our fire. Your prompt response and correct advice has been a success. We would like to thank you for dealing with this matter so swiftly and the way in which the whole process of buying our new fire was conducted. It has been a pleasure and we will be recommending you to anyone we know that is interested in purchasing a new fire or fireplace.

Thanks again

John & Theresa Byrne,
Derby, Derbyshire

Dear Sirs,

I recently purchased a gas fire from yourselves. I would just like to say how delighted I am with the fire and that I was very impressed with your help, service and the delivery. I will have no hesitation in recommending you to friends and neighbours in the future.

Diane Cooke,
Farnborough, Hampshire

Dear Sir/Madam,

I would like to thank you very much for the efficient service in the delivery of my fire which is now fitted and looks excellent.

Terry Corlett,
Glossop, Derbyshire

Good Afternoon,

I would just like to confirm that we have received the 'hearth' and it was delivered to our home address this morning. Special thanks to Steve in customer services and a big thank you to all of those who have assisted us with the missing item. Please pass on my thanks to your supplier for expediting matters so quickly.

I certainly will recommend your company to my friends and family.

Kind regards

Christine & Anthony Hearn,
West Kingsdown, Kent

Dear Sirs,

We ordered the above fire on Sunday and it was delivered on Wednesday. We then phoned our heating engineer and it was installed the same day, fantastic service all round and a brilliant price as well. You were highly recommended by our neighbours who also purchased a fire from yourselves.

Once again thanks

Lorna Menzies,
Elgin, Moray

Hello Fireplace Megastore

Just a note from a very happy customer. Be Modern have been to look at my faulty fire today and have replaced it without question. Thank you very much for the part you played i.e. faxing the original sales note to me and contacting Be Modern regarding the fault.

Thank you very much

Pam Mills,
LLanidloes, Powys

Attention of Customer Services

Just to let you know that I have just received my correct fire trim, cant believe how quick it was. I would like to say big thank you for sorting it out so promptly, I have been extremely pleased with the service from you.

Many thanks

Shelia Mayes,
Sudbury, Suffolk

Hi , I ordered a fire on Tuesday this week and received it on Friday of this week. I would just like to say thank you for your prompt service which was amazing. The price was cheaper than anywhere I could find and the delivery was free. I am and will in the future recommend you to anyone who will listen.

Once again Thanks

Mark Edwards,
Tudeley, Kent

I just wanted to tell you how happy I am with regards to the fire and fire surround I bought from you. I was a bit reluctant to order from the Internet but liked the look of the surround so much I thought it was worth it.
I have now had them fitted and am over the moon with them.
My brother - in - law was so impressed with the service I received he has decided to order the same one as I did.
You should receive his order soon.
Once again thank you very much

Heather Rolt,
Blyth, Northumberland


Just to say how pleased I am with your company. My fire arrived arrived very quickly and it is beautiful. Thank you very much first class service, from order to delivery.

Best wishes

Valerie Dennis,
Maidstone, Kent

Customer Services,

I would just like to say how delighted I am with my new Dimplex Presada fire and the excellent service I received from the Fireplace Megastore.


Linda Campbell,
Lanark, Lanarkshire


Just a note to say our Sapphire Alpine White Effect Suite is now fitted and working perfectly. Many thanks to all in customer services for solving my slight problem! We are very happy with our purchase and we would not hesitate to use you again, we will most definitely recommend you to family and friends, mainly for your excellent customer services. Also I would like to add Suncrest, who supplied the Suite were very good in their communication and delivery. There was a part missing (the bowl), but they could not have done more to get the said piece to us. To finish, sometimes people are dubious of internet shopping. But having dealt with you, we felt like we had visited your store.

Many thanks

Jim & Elaine Kay,
Preston, Lancashire

Hi Many thanks for the great service!!!

The fire is up and running and looks great. Very happy indeed.


Mr Gill,
Bedford, Bedfordshire

Hi All

Meant to send this a couple of weeks ago – may I just thank you all for your speedy processing of my order for the Dimplex Bexington LE Electric Fireplace Suite. It was on your website with a 4 day delivery by mistake but following a plea from me to your help line to deliver as soon as you could, it did in fact arrive within the 4 days. This is very impressive and I was very grateful, and was also impressed with the fireplace itself!

I would certainly recommend you to any of my friends and family as your prices are as good as your after sales service.

Again many thanks

Kind Regards

Chris Hinson,
West Bromwich, West Midlands

I am writing to say a very big thank you for your help in replacing a broken brass fret for our new valor fire, so efficiently and promptly. The new fret arrived today and is in good working order.

Thank you very much once again for a very efficient service. Top marks go to you and your company.


Ros Dykes,
Scarborough, North Yorkshire


Just to let you know the replacement surround arrived today. Thanks again for your help in arranging such a fast delivery. The fire and surround now look fabulous. The room looks great and is very warm in time for Christmas.

Have a good Christmas.


David Alexander,
Swansea, Swansea

Hi all

I received my new Valor Dimension fire today and what can I say but Great service, very fast delivery and the best prices on the Internet.

I am very happy to highly recommend your company Fireplace-Megastore and hope you go from strength to strength.

Best regards to all your team.

Gordon Smith,
Kirkmuirhill, Lanarkshire

I recently ordered a Burley Esteem gas stove from you on line.

I’m pleased to say that it has now been received and installed without problems.

I found your on-line service and follow up contact to be very efficient, the price was good value and the delivery on time and without complication.

Thank you

Kenneth Dewar,
Farnham, Surrey

After contacting your customer services team about an update on my order, you said you would look into it and within 30 minutes the fireplace arrived at my doorstep. What a fantastic service, thankyou very much, very impressed. I will definately reccomend you to my friends and family.

Thanks again

Janet Brooks,
Barnstaple, Devon

We are very Happy with the fire and service from you, certainly recommend you
Mr D Butt,


Thank you for your email updating me on my my order. However much to our delight the fire turned up this morning. The fire looks excellent and I can't wait to get it installed. Once again thank you for an excellent service.

Thank you

Michael Shone,
Crewe, Cheshire

Hi - Just a quick note to let you know that the above order was delivered today and that we are delighted with the electric fire and it looks great.
Many thanks for your kind attention to my order.


Patrick Halligan,
Harrogate, North Yorkshire

Just to let you know we received the fireplace on Friday as intended and we are very happy with it especially my Mother who it is for.

Thank you again for your help.

Susan Grainger

Susan Grainger,

Our fire is lovely. The service was excellent, it was delivered and arrived when arranged and we are completely delighted with the service. The price was better than anywhere else too. I would recommend you. Fireplace Megastore is saved in my "favourites" although it's not every week we buy a fire - but just in case!

Best wishes


Pat Percy,

Dear Fireplace Megastore,

Excellent service, no hassle, very quick delivery and at such a good price. I will recommend you and indeed I already have.


Derek Adam,
Linlithgow, Lothians


Thanks for the fantastic prompt delivery of the fire we ordered.

To order it late on Saturday and it be in place on Tuesday teatime is amazing. We saved £349 on a local quote for the same fire that was going to be a weeks delivery to the store.

Wonderful service and we would recommend your company to anyone.

Kind regards

Helen Gilpin,
Ulverston, Cumbria

Thank you so much for sorting the problem I had with my fire. Your customer service is amazing, as a lot of companies wouldn't have bothered, so thank you for that. I have recommended you to my neighbour who is looking to buy a new gas fire, so when she is ready to buy she will come across to my house and have a browse on your site as she doesn't have access to the Internet at the moment.

Thank you again for sorting my problem out so promptly.

Yours Sincerely

Marian Ellison,
Hartshill, Stoke on Trent

Dear Sirs,

Regarding the Kinder Oasis 16" coal effect Gas fire I ordered on April 28th. It was delivered on Saturday 2nd May at 6.45am - excellent service.


My installer, James Lee, Gas Services, was so impressed by your quick response he has asked me to provide him with your details, which I did, so you should be hearing from him in the near future.


Mervyn Brock,
Fulwood, Preston

Attention of Sales

Many thanks for matching the price of the Dimplex Loxley fire which I have now ordered from yourselves. I purchased a fire from you last year as was impressed with the service, which is why I really wanted to purchase a fire for my Mum, who is a pensioner, and therefore short of funds from yourselves.

Thank you once again

Kind regards

Helen Wroe,
Kirton in Lindsey, Lincolnshire

I would like to thank you for your excellent service and we have been enjoying a stunning fireplace. We ordered from you as part of a complete update of our heating etc. and now we have the fire we wanted at the best price and no compromise on service, complete satisfaction thanks.
Mr Thompson,

Dear Sales,

Thanks for your help in delivering the remainder of my Gallery Cantilever fire, which i received this evening.

It is great and I look forward to using it.

Thanks again

Dr Luisa Corbridge,
Reading, Berkshire

Dear Fireplace Megastore,

We would just like to say we have received our fire order and we where impressed with both the price and the rapid delivery (taking a fraction of the estimated 10 days).


Leanne Camaish and Nick Clayton,
Rotherham, South Yorkshire

Dear staff just to let u know,i myself ordered a electric wall mounted fire from your company it is now installed and looks beautifull in my home,the ordering and the service i recived from your company was second too none and wouldent hesitate too use yor company again if i needed too.i will be gladley recomending yor company too my family and friends if thay ever needed a fire in the future.
Mrs Hazel Lias,


Just a quick note to say thanks, great delivery, perfect item, love the fire place, exactly as expected.

Samantha Baxter,


I recently ordered a Valor Heartbeat fire from yourselves for my elderly parents and they had it fitted this morning.

They have asked me to write and thank you for your excellent service. The fire was delivered quicker than we expected by a very attentive, courteous driver.

They are absolutely delighted with the fire, thank you so much,

kind regards

Linda Brothwell,
Sheffield, South Yorkshire


Just to let you know our fireplace arrived on friday morning and we are really pleased with it. We will definitely recommend you. Thanks.


L Fryer

Lynn Fryer,
Newport Pagnell, Buckinghamshire

For the attention of sales

"My apologies for not getting in touch before now, but this to advise that the fire delivered Monday 16th November, but not checked or unpacked on receipt, due to the lateness of the hour, and also on a filthy rainy night but it has been unpacked now, it's proved to be in an excellent condition and has now been successfully installed.

We knew what to expect as our daughter bought a similar fire from you some time ago and we have always admired it. My wife and I are very pleased with our new purchase. Thank you also to the delivery team, as I said, it was nasty night, the men had had a long day and whilst they did offer did to unpack the fire I didn't want to detain them any longer. They did a grand job, were helpful and pleasant. Excellent service!

Many thanks, kind regards,

Brian & Erica Sutherland,
Arbroath, Angus

Dear Sales Team

Thanks for such an efficient service.


Jane Sexton,
Maldon, Essex

Thank you so much for your fantastic service.

Our new fireplace arrived yesterday, we are really pleased with it - exactly how described with efficient, careful and timely delivery.

I wanted to say how professional and helpful your company has been and of course this is down to the staff!!
Will definitely recommend to family and friends- very well done guys!!


Mrs L Wearne,
Truro, Cornwall

I recently purchased and recieved the Bemodern Orlando hang on the wall electric fire, I found the transaction easy and I am very impressed, now the fire has arrived and has been fitted. It really creates a focal point for our dining room and looks really modern with the LED effect. I will recomend again and again.
Many thanks,
Kim Roberts

Kim Roberts,

Hi, with reference to the above order, just a quick email to thank you for the beautiful fire and surround. My mother in law is really pleased with it and it is very easy for her to use with the slide control.
Mrs D Lewis,

When I bought my Burley Ambience Stove I was really pleased with the speed and efficiency of your company and now I find the after sales to be just as good. Thank you very much.


Liz O'Donnell,

Dear all,

When things go wrong and we and get irate over poor service, bad communication etc., we tend to shout and complain quite rightly so.

So when things go right I feel we should also say something. This is why I felt obliged to let you know how pleased I was with your service regarding my order below.

The guy (sorry I didn't get your name) who dealt with my wife and I in the showroom, was 100% top man. The lady who contacted us to advise a delivery day, very professional, and the lads who delivered our fireplace were brilliant (contacted me the evening before to let me know roughly what time they would arrive.)

Thank you all very much, a fantastic overall experience, would recommend you to anyone.

Take care all,
David & Doreen Tremlett.

P.S. We are also more than pleased with the fireplace and fire.

David Tremlett,

Dear sirs

Thanks very much for the great service. Would not hesitate to recomend yourselves to others.

Mark Hunter

M Hunter,

Just a note to say thank you so much for dealing with the issues around my parents fire, it was dealt with most efficiently, prompting me to order one too.
My parents is fully fitted and working nicely however mine is still in the box (until saturday).

I was impressed by the customer service you offered (and your manner) and the way you arranged delivery. I will not hesitate to recommend your company to others likewise I hope you show this to your boss.

Thanks again from a satisfied customer!!!

A Scott,


I wish to thank you for the esse fireplace i bought from you i received it last week well packed thanks very much i will put it in place in the coming days.


Roberta Cassar,

My fireplace arrived today and looks wonderful. Thank you so much for an A* service from start to finish.
K Susanne,
St David's

Hi, Sales Team,
I would just like to say a big thank you for your prompt and impressive service of which i can highly recommend.
My Valor Heartbeat Fire is now installed and it looks lovely.
Thanks Again.

Yvonne Dakin,

Dear Customer Services Team

Thank you for responding to my e-mail so promptly. I have really been impressed with the levels of service that you offer. I look forward to getting the matter resolved.

Thanks you



I am pleased to say we have had our gas fire fitted today which we purchased from you.and we are very happy with it.would also like to thank you for a very reliable service! we will be recommending you to our friends in the future!
Mrs Walker,

My wife and I appreciate how easy it was to order and your secure credit card payments with Visa Verification facility. Thank you very much
S Lardy,

I would like to compliment you on the efficient service we received when we purchased our fire. Delivery was very prompt and the ordering simple.

G Farmington,
West Midlands

I am very pleased with my purchase ,as it looks stylish and is clean & easy to maintain, and even though last winter was very cold it worked fine.
If ever we need another fire we will come back to you and will recommend you to friends.

Mr Colyer,

I recently ordered and took delivery of a Dimplex Rectory fire.

I would like to thank your company and would not hesitate in recommending you to family and friends.

I am over the moon with the fire, its lovely.

Thank you once again.

Mrs Lynn Stowell,

Dear Fireplace Megastore

I would like to confirm that the complete order was delivered to my house on Monday 24th. On viewing and checking the fireplace and surround, I am happy to say that it is far more beautiful than the on-line picture represents and will make a stunning addition to my living room.

Many thanks, Lydia Dunn

Lydia Dunn,
Stoke on trent

Dear All,

Just a quick thank you to all at the fireplacemegastore.
I have installed and commissioned the fire you sent as per my order.
I am very impressed with the fire and hope to enjoy it for years to come.
I am also very grateful to you all for the professional way you dealt with my order. I would have no hesitation in recommending you to anybody after buying a fire.

Thank you

Laurence Yates,
Darwen, Lancashire

I just wanted to let you know that my fire suite arrived yesterday. I was initially concerned at ordering such an item on the internet as I normally want to see something like this before I order. To my delight the fire suite is absolutely beautiful and exactly what I wanted in style and wood finish. Infact it could not be more perfect.

I will certainly have more faith in the future at ordering such items on the internet.

Again, thank you.

Sandra Tibble,

I sent you an e-mail on Friday 2nd March 2012 regarding damage to the stainless steel trim of a fire
which my wife and I had purchased from the Fireplace Megastore on the Deeside Industrial Estate. I
am very pleased to say that a replacement was delivered yesterday afternoon from the manufacturer and
I wish to thank you and the manufacturer for this excellent service.

Thankyou very much for the excellent support, the broken item is obviously not your fault.
I was not seeking a refund in my email, I just wanted to know whether there were any differences between the fire I had ordered and the one I received. However, the refund was a very kind gesture and was unexpected.
I shall be more than happy to recommend your company to others considering purchasing a fire.

Kind Regards.
Elizabeth Cooper,

Just a quick line to thank you for a great price and the promp delivery of the fire.

Kind Regards
Roger & Sue Elliot,

I have now installed my fireplace and i am well pleased with it.
I would like to compliment you on your standard of workmanship and decor.
I am now retired but spent the last few years in joinery shop Making fireplaces Kitchens and bedrooms.
The fire places we made where all made out of real wood but i would be proud to say that the fireplace supplied by you to me
could have come out of our joinery shop.
Keep Up the good work.
yours sincerely

Brian Bravery,

Just to say how pleased I was when I received my Orial Devotion hang on the wall electric fire. From ordering through to delivery was very easy. Thank you very much for such excellent service.

Mrs Sandra Roberts,

Dear Sir/Madam

For your information the above order was delivered today, Very pleased with the Electric Fire.


Geraint Roderick,

To all at Fireplace Megastore I would just like to thank you for your very fast and efficient service couldn’t believe I ordered my Orlando wall hung electric fire in which we are extremely pleased with on Sunday afternoon and received a call from you on Monday morning to deliver the fire on Tuesday now that is a very good service many thanks and we would not hesitate to use or recommend yourselves to anyone once again thank you

Martin Bailey,

Just wanted to let you know that I ordered the fire online last Weds evening and it arrived on Friday lunchtime. Customer Service was absolutely brilliant. I had been waiting five weeks for the fire from a company in Settle, West Yorkshire who were charging me a hundred pounds more for the same fire and in the end I had to cancel the order as they didn’t have any stock in.

Very many thanks for such incredible service, which is very rare to find these days.

Thanks again, I am delighted with the fire.

Julie Taylor,


My fireplace and fire are now complete, they look absolutely gorgeous and are a pleasure to look at. It has been a pleasure to deal with you, your help and advise when putting the fireplace together and your understanding and quick response when replacing the 'brass knob' for the black one I originally ordered

Many thanks

Mrs Millard,
Dover, Kent

Order delivered today before 8.00 am (less than 2 days) excellent this is how business should be

thanks again

Mr R Fleet,
Winsford, Cheshire

May I take this opportunity to say how impressed I have been with the level of service and understanding, ______ as a representative of your company has been. It is always a true test of a company to see how they react when there is a problem and I must say your company have been brilliant.

Jayne Newman,

Dear Fireplace Team

Just a note to say how much we are pleased with the fire surround and your excellent service, it is installed and looks very good.

Thanks and regards

J R Taylor,

Dear Sir/Madam,
I would just like to say how pleased I am with the fire and surround and the service I have received from your Deeside store, the company who installed fire and also yourselves.
Thank you once again,

Mrs Sheila Nott,

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