0330 088 3155 (local call rate number & mobile friendly)
03 numbers are not premium rate numbers – they cost the same as normal calls to landline numbers. 03 numbers connect you directly to our sales team, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.
Please note – For security reasons we do not accept any telephone orders, all orders must be placed through our secure website. We accept Visa or Mastercard debit or credit cards. When using either of these types of cards you will be asked for either your Verified by Visa password or MasterCard secure Code password when making a payment through the secure payment gateway to verify you are the cardholder to prevent fraudulent transactions being made on your card. Your card will need to be enabled by your bank for a 3D Secure transaction. Here are links to Visa & Mastercard respectively for more information on what this is for Visa click here Verified by Visa for MasterCard click here MasterCard Secure Code.
Alternatively, we do accept BACS electronic transfers of funds directly into our account if you prefer. Simply, inform our sales team that you would like to make a BACS payment and they will arrange to send you via email the relevant details to enable you to make a payment.
Once you have placed your order if you need to track the progress of your order or have any other queries relating to your order then please send an email to our Customer Services Team (see email address above) who will respond to your email accordingly. Note, we do require all instructions or queries relating to your order after you order is placed to be made in writing via email. On receipt of your email you will receive an automated response to acknowledge we have received your email indicating the likely timescales in which to expect a response. This not only saves time in helping us deal with your query more efficiently but it also provides you with a written record of any instructions you give us or queries raised.
Closed from 5pm on the 13th December 2024 – Re-open 9am - 6th January 2025
All orders & emails received during the Xmas festive period whilst we are closed will be processed/dealt with when we re-open from the 6th January 2025 onwards.
Privacy
We will record your information
We will only use your e-mail address for the purpose for which you provided it.
It will not be added to a mailing list.
We will not use your e-mail address for any other purpose.
We will not disclose it without your consent except where we may be required by law to disclose certain information.
In the interests of training and quality verification, calls may be recorded.
gas fire, electric fire, gas stove, electric stove, contemporary fireplaces, modern fireplaces, traditonal fireplaces, electric suites,
gas suites. Whatever your requirements you are always guaranteed a warm welcome by our friendly sales team!
